Refund Policy

Policy Scope

This Refund Policy is formulated for all commodity transactions on hellyhansensale.it.com, clarifying the platform’s return qualification, refund cycle, processing procedures and relevant user rights and interests protection rules. All after-sales refund and return services of the platform will be implemented in strict accordance with this policy to ensure standardized and transparent after-sales processing.

Return Qualification & Time Limit

hellyhansensale.it.com provides a 60-day free return service for all purchased products. Within 60 days after users receive the goods, if the products are unused, intact, complete in packaging and accessories, and do not affect secondary sales, users can apply for free return and refund through the platform. This return policy applies to all product categories on the platform with no category restrictions, fully protecting users’ shopping rights and interests.

Free Return Rules

All return applications that meet the platform’s return conditions can enjoy free return service. Users do not need to bear any return freight and handling fees. The platform undertakes all logistics costs generated by eligible returns. We adhere to the zero-cost return concept, reducing users’ shopping risks and enabling users to shop more reassured on hellyhansensale.it.com.

Refund Processing Cycle

After the platform receives and verifies the returned goods confirms that the products meet the return standards, we will immediately initiate the refund procedure. The whole refund processing cycle is 5 to 10 working days. The refund will be returned to the user’s original payment account through the original payment channel. The specific arrival time of the refund shall be subject to the processing rules of the user’s payment institution.

Return & Refund Exceptions

For products with man-made damage, used traces, missing packaging and accessories, or products that affect secondary sales, the platform has the right to reject return and refund applications. In addition, customized products and special limited products specified by the platform do not support unconditional return and refund. If the return application is rejected due to non-compliant product status, the customer service team will timely feedback the specific reasons to users.

Refund Application Process

Users can initiate return and refund applications through the background order management page of hellyhansensale.it.com. After submitting the application, wait for the platform’s internal review. After the review is passed, users will receive return logistics instructions. Send back the goods according to the specified requirements, and the platform will complete the verification and refund work after receiving the goods.

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